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Free cancellation

Free cancellation

No credit card fees

No credit card fees

24/7 Customer care

24/7 Customer care

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About Car Rental Reservation

Car Rental Service which functions through our website is realized with the collaboration of a global firm, Cartrawler.

During and after reservation, information with regards to the payment, cancellation-change, also terms of car rental are sent via confirmation e-mail.

You need to carefully check all the details after you finished choosing the region for your service. (Terms of rental, place of delivery, fuel etc.)

IMPORTANT: You need to carefully examine the section of “Reservation Terms” at the inquiry page and payment page.

Payment, Billing and Credit Card

Payment steps for car rental service:

  • Your account is charged during the reservation phase.
  • Part of the payment is collected during reservation, rest is collected during car delivery.

IMPORTANT:  It is mandatory to submit the credit card used during the payment when the car is delivered.

Our firm is not responsible for problems that could arise because of card submission.

All refunds for payments and cancellations services are done through Cartrawler system.

If you request billing for car rental process, please discuss your request with Cartrawler officials during the vehicle delivery. Our firm is not responsible for billing if car rental service is given through our web page.

Terms of Change and Cancellation

All terms of cancellation and change about reservations can be found in the confirmation e-mail  sent to you. You can check information about change and cancellation procedures by checking “Customer Services” section which is at the lower part of confirmation e-mail. You can complete the transaction on your phone or online on htttp://www.cartrawlersupport.com (Customer Support Page) Go to “Manage Bookingsection which is on upper right corner. You can find your reservation by logging in on this page with your “Cartrawler” reservation number and e-mail address. You can print your Voucher and make changes in reservation or cancel transactions on this page.

Insurance Exemption Cost (Excess and Insurance Coverage)

Car rental agencies require that credit card holders name is submitted to the rental office. Because the deposit is required until the car is returned.

In some countries, you might be asked to provide two credit cards when renting higher quality cars.

Please make sure that you have sufficient of funds on your amount. Deposit is required for additional insurance and as a fuel deposit. The deposit fee varies according to the size of the car, age of the driver, car rental agency, rental period and delivery location. You can see the confirmed amount in ‘Insurance Coverage’ section.

In case you are not willing to put deposit, rental agency can offer you an option for exemption by paying additional daily fee that is added to your rental fee.

Rental agency may reject to deliver the car if you do not submit a valid credit card or if your card does not have enough credit.

In these situations, no refund is made.

You can write all your questions and opinions to us.